Why is my Uphold app not working? – Uphold Help Center

Uphold is a multi-asset digital platform that enables users to trade cryptocurrencies, precious metals, and fiat currencies. To access your account, visit the official login page at https://uphold.com/login. Enter your registered email and password to sign in. If you have enabled Two-Factor Authentication (2FA), you'll be prompted to enter the verification code sent to your authentication method.

Here’s a step-by-step Uphold login guide to help you access your account securely:

Step 1: Visit the Uphold Website or Open the Apps

Website: Open your browser and go to Uphold’s official website.
Mobile App: If you're using a smartphone, launch the Uphold mobile app.

Step 2: Click on "Sign In"

• On the website, you'll see a "Sign In" button in the top-right corner. Click on it.
• In the Uphold app, you’ll be prompted to log in as soon as you open it.

Step 3: Enter Your Credentials

Email Address: Enter the email address associated with your Uphold account.
Password: Enter the password you set when you created your account.
After entering these details, click the "Sign In" button.

Step 4: Two-Factor Authentication (2FA)

If you have 2FA enabled for extra security, you’ll be prompted to enter a verification code.

Option 1: If you’re using an Authenticator app (like Google Authenticator), open the app and enter the code displayed.
Option 2: If you opted for SMS verification, enter the code sent to your phone.
Option 3: If you receive the code via email, check your inbox and enter the code provided.

Step 5: Verify and Log In

• After entering the 2FA code (if applicable), click Submit or Verify.
• You should now be logged into your Uphold account.

Step 6: Navigate Your Dashboard

• Once logged in, you'll be taken to your Uphold Dashboard, where you can view your balance, manage assets, perform exchanges, and access account settings.
  Troubleshooting Login Issues
• If you encounter any problems while trying to log in, here are some tips:

Forgot Your Password?

• Click on the "Forgot password?" link on the login page.
• Enter the email address associated with your account, and Uphold will send you instructions to reset your password.

Account Lockout

• If you've entered the wrong password multiple times, your account might get temporarily locked.
• Follow the instructions on the screen or contact Uphold support for assistance.

No 2FA Code?

• Check your phone or email: If you're not receiving the 2FA code, make sure you have a working internet connection.
• Authenticator App Issues: If you're not getting the code from your authenticator app, try resynchronizing the app or check if your device’s time settings are correct.

Step 7: Log Out (If Needed)

• After completing your tasks, don’t forget to log out if you’re using a public or shared device.
• Simply click the profile icon or your account name (usually in the top-right corner) and select Log Out.

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